Defective, Damaged or Mis-shipped Items
If we shipped you an item in the wrong design: You are eligible for a full refund after Customer Service confirms you received the wrong design. Perceived color tone, clarity and shape differences are not grounds for a refund.
If we shipped you a damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. We will then ship you a new item immediately.